Included
With every merchant account
- Platform activation
- Standard API integration
Merchant pricing & charge sheet
Simple, transparent merchant pricing
2.9% + $0.30 domestic
3.5% + $0.30 for international cards
- Charged on successful transactions only
- No platform fee on declines
- $1 per refund
$199 /month
No minimum monthly processing fee
- Platform maintenance — $49
- Accounting & reporting — $50
- 24/7 customer support — $100
Full charge sheet
Every fee, in plain sight
Processing, monthly services, disputes and third-party charges.
Transaction processing
| Transaction type | Processing fee |
|---|---|
| Domestic card transactions | 2.9% + $0.30 |
| International card transactions | 3.5% + $0.30 |
| Refund processing | $1 per refund |
| Declined transactions | No additional platform fee |
Details
- Processing fees apply to successfully processed transactions.
- Domestic and international rates are determined by the applicable card and processing classification.
- Refund charges apply to each refund initiated through the payment gateway.
- Declined transactions carry no additional platform fee; third-party or processor-specific charges may still apply.
Monthly account & service charges
| Description | Monthly charges |
|---|---|
| Platform maintenance fee | $49/month |
| Accounting & financial reporting fee | $50/month |
| 24/7 customer support service | $100/month |
| Minimum monthly processing fee | None |
Disputes & chargebacks
| Description | Charges |
|---|---|
| Chargeback / dispute fee | $30 per dispute |
| Retrieval request fee | $15 per request |
| Additional dispute management | As applicable |
Details
- A chargeback fee applies when a transaction is disputed and a chargeback is initiated.
- Retrieval request charges apply when supporting transaction information or documentation is requested.
- Extensive documentation, representment or specialised assistance may be charged separately.
- Any additional dispute-related charges will be communicated to you where applicable.
Other applicable charges
| Description | Charges |
|---|---|
| Currency conversion | Additional fees may apply |
| International payouts | Applicable bank charges may apply |
| Fraud prevention & 3D Secure | Based on the applicable service plan |
| Third-party processing fees | As charged by the applicable provider |
| Applicable taxes | As required by law |
Details
- Additional fees may apply depending on your business category, transaction volume, international processing requirements, selected services and payment processor policies.
Monthly services
What your monthly fee covers
Alongside the $49 platform maintenance fee, two services keep your account running smoothly.
$50/month
Accounting & Financial Reporting
Accounting-related support and transaction reporting so you always have visibility into your payment activity.
- Monthly transaction summaries and payment reports
- Reconciliation support for processed transactions, refunds and fees
- Help reviewing settlement and transaction records
- Basic accounting-related reporting for your merchant account
$100/month
24/7 Customer Support
Help whenever you run into a payment-related or account-related issue — including outside regular business hours.
- 24/7 assistance with account queries and gateway concerns
- Technical support for processing issues, failed transactions and gateway problems
- Transaction assistance with payment status and refund queries
- Account support for dashboard access and account functionality
- Issue reporting and escalation to the relevant provider or processing team
Merchant billing summary
Monthly
Platform maintenance$49
Accounting & reporting$50
24/7 customer support$100
Total monthly service charges$199/mo
Monthly charges exclude transaction processing fees, applicable taxes, third-party charges and optional services.
Terms & conditions
The fine print
- All pricing and service charges are subject to the merchant agreement and applicable payment processor terms.
- Merchant account approval and activation are subject to underwriting, compliance verification, business documentation and risk assessment.
- Monthly service charges apply according to the selected service plan and applicable billing terms.
- Transaction processing fees, chargeback fees, refund fees and other applicable charges may be billed separately.
- Any additional third-party fees, bank charges, currency conversion charges and applicable taxes are the merchant’s responsibility.
- Final pricing may vary depending on the merchant’s business category, transaction volume, processing requirements and risk assessment.
- Any changes to pricing or service charges will be subject to the applicable agreement and communicated to the merchant.
Pricing FAQ
Can’t find what you’re looking for? Our team will answer directly.
support@truelinepay.comNo. You pay $199/month in service charges (platform maintenance, accounting & reporting and 24/7 support) plus processing fees on successful transactions — there’s no minimum volume charge.
They can. Final pricing depends on your business category, transaction volume, processing requirements and risk assessment, and is confirmed in your merchant agreement before anything is binding.
Some high-risk businesses have a rolling reserve, especially when they’re new to processing. If one applies, it will be clearly stated in your merchant agreement.
Let’s get
you paid.
Apply in five minutes. A payments specialist will guide you from documents to your first payment.
+1 (727) 602-3964